We have received many
testimonials from a lot
of happy customers.
If we put them all up,
we'd need about 3
pages just for
testimonials. So it
seems wise to put
up just a few...
Each time a customer asks us set of questions, we're sure there's going to be one question which nobody would have asked us earlier. Sometimes we wonder if our standard set of 'questions & answers' seem inadequate. However, please read what we've compiled below. In case you have a question that hasn't been answered, please email us or call us and we'll happily respond to you.
Can I send you my design by email?
Sure. We would prefer vector images (Corel Draw and Adobe Illustrator make these and the file extensions would be .cdr or .ai) as these can resized without any distortions coming in. If these are not convenient, then just send whatever image file you have and we will let you know if there are any issues with printing it.
One point of caution: We work with IBM / Windows compatible machines. So if you are sending us an image from a Mac compatible source, please save it to a format and with an extension that Windows can read.
What are my shipping options? How long does it take?
There are three options for you to choose from: Sea shipping, airfreight and bulk courier (such as is offered by FedEx, UPS, etc)
Sea shipping usually takes about 4 to 6 weeks and is the cheapest for quantities larger than 1000 bags.
Airfreight usually takes anywhere between 10 and 12 days and costs a bit more than sea shipment.
Bulk Courier services take just about 4 to 6 days, but do cost more (for small quantities, this option often works out cheaper than the other two. Ask and we'll be happy to work out the best options for you).
Many clients prefer the bulk courier option because these guys take care of customs and all import formalities and bring your shipment to your doorstep for you. When you order by sea or airfreight you may need to hire a customs broker or someone to clear the goods and arrange for local delivery to you. This differs from country to country, so do inquire.
Are there any other costs involved?
If you are not in India, you can expect your government to charge some import/customs duty on the bags. This is usually quite an insignificant amount in most countries, averaging around 7% of the value. FedEx, UPS or any other courier company should be able to help you find out about this, particularly if you tell them they might be involved in bringing the goods to you.
What if I want another style or something special developed? What if I need something lower priced?
If you don't see exactly what you are looking for, tell us what you'd like and what your budget is. We can usually work out a great solution for you.
Do you use child labor?
Absolutely not! We are a conscientious and decent organization and very concerned about the well being and future of the children in our country.
I've heard of people being taken for a ride when shopping through the net. How do I know you'll deliver what you say you will?
It is legitimate for you to ask. Are we decent people? Do we make nice bags? What's the quality like? It wouldn't make much sense for you to go by what we say, would it? So, click here to see what our customers have to say about us, Customer comments.
Who do I write? Or call?
Mail us at info@kopeinitiatives.com. Or call us at 0091-79-2658-2653.
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We develop new custom
products each time a
client asks us for
something new .